12/16/2023 0 Comments Black and white lampThe cost of return postage is the buyers responsibility, unless otherwise arranged. Please remember that computer, phone and tablet screens reproduce colours differently. We offer free fabric swatches of all our fabrics and wallpapers. We are on hand to advise on sizing if need be. Please please remember that all our lampshades are lovingly handmade to order so we ask that you make sure to measure your space carefully to ensure you order the correct size is ordered to avoid returns. For example: if you provide your own material or choose a size or colour combination outside our set stock sizes available online. These include lampshades which are not part of our current stock collection available to view online. Refunds and/or credit notes will not be issued on any bespoke, made for you lampshades. No Credit notes or refunds will be given if the request to return your order is made after 2 months from the date of delivery. You then have a further 14 days from the date you notify us of your cancellation to return your order.Ī credit note will be issued to the value of the item(s) returned if the request to return is made after the 14 days from the date of delivery. You must notify us via email at if you wish to cancel your order within this time period. You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. Please feel free to email us for an exact quote before you place your order. Therefore, please be aware that we may request further shipping funds once your order is ready for dispatch. Once your order has been placed and we know the size and weight of the items in your order, it is likely the cost of shipping will increase. Please Note: International Shipping charges will be estimated at Checkout. If this delivery slot is inconvenient for you, please reply to DPD local direct to arrange a more suitable time. * Our Free Shipping Offer Over £100 is only applicable on orders shipped to Mainland UK.Īll UK orders are dispatched with DPD local or UPS on a next day tracked and insured service.Īll International orders are dispatched with UPS on a 3 – 5 day tracked and insured service.ĭPD local will be in touch directly to let you know your tracking number and one hour delivery window. And Finally… if you order more than one item, it is possible that your order will be delivered together based on the longest lead time estimate. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.Īny other item ordered from the Love Frankie website will have a lead time of 3 – 5 working days unless otherwise stated on the product copy. During busy periods such as Christmas and/or any promotional Sales this lead time can increase to 5 – 6 weeks. Our standard Lampshade lead time is 2 – 3 weeks, with any extended lead times advertised in a banner across the top of the website. Love Frankie is a small, dedicated team who lovingly hand make all our lampshades to order. Deadly Night Shade Wallpaper Collection.
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